Easy Returns

We want you to love your purchase! If you need to return an item, please let us know within 3 days of receiving it. It’s simple and hassle-free.

How to Raise a Return Request: To start the return process, email us at info@dishusarees.com. Our friendly customer support team will reply within 24 hours to help you.

Return Conditions

To make the return process smooth, please follow these guidelines:

• Unused and Unwashed: Items must be in new condition, meaning they should not have been worn or washed.
• Original Condition: All tags and labels should still be attached to the product.
• Unboxing video: To ensure a smooth return/exchange, record a complete unboxing video from start to finish while opening your Dishu Sarees order.
• Include the Invoice: Make sure to send back the original invoice that came with your order.

Who Pays for Return Shipping?

We offer a free pick-up service for eligible locations, so you won’t need to worry about shipping costs. If pick-up isn’t available in your area, you can send the product back using a reliable courier, and we’ll reimburse you for the shipping costs.

Refund Processing Time

After your return is approved, we’ll start the refund process within 48 hours. Please allow 3 to 5 working days for the money to show up in your account [original source of payment].

Sale Items and Bundle Offers

You can return items purchased during sales, but if you decide to return part of a bundle deal (like Buy 2 Get 1 Free), the bundle discount might no longer apply.

Dishu Sarees Return & Exchange Policy (Within 3 Days of Receipt)

Eligible Returns and Exchanges:

• Genuine Quality Issues:
  • If you receive an order with genuine quality problems (weaving defects, stains, etc.), contact our customer support team within 3 days of receiving the product.
  • To expedite the return process, please include clear photos or a short video clip showcasing the quality issue with your order. This will help us assess the problem quickly and efficiently.
  • Upon verification of the quality issue, we will initiate a refund or exchange for your chosen option.
• Damaged or Wrong/Missing Product:
  • If your order arrives damaged during shipping or you receive the wrong item, please contact us within 3 days of receiving the product.
  • We understand your excitement about receiving your dream outfit! However, to ensure a smooth return/exchange process, please record a short unboxing video while carefully opening the package. This video will be valuable documentation if any damaged or incorrect item is received.
  • Based on your preference, we will either process a refund or send you the correct order at no additional shipping cost.

Non-Returnable/Exchangeable Items:

• RTO (Return To Origin):
  • To avoid failed delivery attempts, please provide a complete and accurate shipping address with an active phone number during checkout.
  • Customers are responsible for additional shipping costs if a package is returned to our warehouse due to an incomplete or incorrect address.

• Colour Mismatch:
  • We strive to take high-quality photos that accurately represent the true colours of our outfits. However, slight colour variations due to differences in screen calibration may occur.
  • Colour variations are not considered valid reasons for returns.
• Untimely Requests:
  • All return/exchange requests must be made within 3 days of receiving the product.
  • We cannot accept requests after this timeframe.
• Missing Unboxing Video:
  • A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange.
  • The video must clearly capture the condition of the outfit upon arrival, including any damage or discrepancies.
  • We recommend recording the video in good lighting while carefully opening the package and inspecting the saree. This will ensure clear documentation for a smooth return/exchange process.
• Used or Altered Outfits:
  • Returned orders must be unused, unworn, and in their original condition with tags attached.
  • We do not accept returns for customised or altered outfits.
• International Exchange:
  • Store exchange does not apply to orders shipped outside India.
  • Customers may be responsible for additional return shipping costs and customs duties.
• Fabric/Material Orders:
  • Dress material/fabric orders are not eligible for return, exchange, or cancellation.

Additional Information:

• Please ensure the saree is returned in its original packaging to prevent damage during transit.
• We recommend contacting our friendly customer support team with any questions or for assistance with the return/exchange process. They are happy to help!

Your satisfaction is our top priority! If you have any questions or issues, don’t hesitate to contact our customer support team. We’re here to help!