Terms and Conditions
1. Introduction
Dishu Sarees, established in 1990, is a leading provider of sarees and ethnic wear for women in India. We offer a wide range of high-quality and beautiful sarees, catering to the traditional Indian wardrobe. These Terms & Conditions (“Terms”) govern your access and use of the Dishu Sarees website, located at https://www.dishusarees.com/.
2. Acceptance of Terms
By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not use the Website.
3. User Accounts
You may create an account (“Account”) to access certain features of the Website. You are responsible for maintaining the confidentiality of your Account information and password.
You agree to accept responsibility for all activities that occur under your Account or password.
You must be of legal age to enter into a binding contract to use the Website.
4. Changes to Terms
Dishu Sarees reserves the right to change or update these Terms at any time without prior notice. We recommend you periodically review the Terms for any updates. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.
5. Intellectual Property Rights
All content on the Dishu Sarees website, including text, images, designs, logos, and videos (collectively, “Content”), is protected by copyright, trademarks, and other intellectual property rights owned by Dishu Sarees or its licensors. You may not copy, reproduce, modify, distribute, or display any Content without our written permission.
6. Ordering and Payment
Placing an Order: By placing an order on the Website, you are offering to purchase a product at the listed price.
Order Acceptance: Dishu Sarees reserves the right to accept or reject your order for any reason, including product availability, pricing errors, or payment issues.
Payment Methods: We accept online payments through secure payment gateways. You agree to provide accurate billing information.
7. Shipping and Delivery
Shipping Address: We will ship your order to the address you provide during checkout.
Shipping Times: Shipping times will vary depending on your location and the chosen shipping method.
Delivery Delays: Dishu Sarees is not responsible for delays in shipping caused by factors beyond our control, such as customs clearance or weather events.
8. Returns and Exchanges
Return Eligibility: You may be eligible to return or exchange a saree within a certain timeframe (e.g., 7 days) of receipt. Refer to our separate Return Policy for detailed information on eligibility and procedures.
Return Conditions:
Products must be unused, unworn, and in their original condition with tags attached.
Original packaging must be used to prevent damage during transit.
A full unboxing/opening video is mandatory for claiming a return or exchange.
Contact customer support within the specified timeframe to initiate a return.
Non-returnable Items: We do not accept returns or exchanges on customized products, dress materials/fabrics, or gift vouchers.
Return Process:
Contact customer support at [email address] with your order number, a detailed explanation of the issue, and clear photos and an unboxing video.
Our team will assess your request and provide available options (refund or exchange).
We may arrange a reverse pick-up for your convenience.
Upon receiving and verifying the returned product, we will process your refund or exchange request.
Refunds: Refunds will be issued within 7 business days to the original payment method used.
Exchanges: Our team will guide you through the exchange process, including exchanging for the same product or selecting a different one.
Quality Check Discrepancy: If a product fails our quality check upon return, we will reship it to you at no additional cost, but refunds or exchanges will not be offered.
9. Disclaimer
Dishu Sarees makes no warranties, express or implied, regarding the Website or its Content. We are not liable for any damages arising from your use of the Website.
10. Limitation of Liability
Dishu Sarees will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website.
11. Governing Law
These Terms will be governed by and construed in accordance with the laws of India.
12. Dispute Resolution
Any dispute arising out of these Terms will be resolved through [dispute resolution method, e.g., arbitration or court].
13. Entire Agreement
These Terms constitute the entire agreement between you and Dishu Sarees regarding your use of the Website.
